RULES OF SOLARI & CO.
1. We never consider a sale final unless you are completely ecstatic.
It’s that simple. Even our invoices say it. We value all of our clients! If a custom project is not to your satisfaction, we will re-make it. Which never happens. Yeah, we’re that good. 😉
2. There is no such thing as a bad question.
If it is watch or jewelry related, we are the experts and we’re here to answer your questions. While we appreciate a well-informed or researched client, we’ve been in this industry since 2004. We encourage you to leverage our expertise with your desires by asking us questions. To us, education is just as fun as the process itself. Looking forward to answering your questions!
3. Relax. Seriously.
Making a custom engagement ring and planning to propose is a huge step for anyone. While this process may seem stressful, you are encouraged to have FUN here. Let us take on the work and the stress, while you enjoy an interactive and educational process that we pride ourselves on. You’re in great hands. Scout’s honor.
4. Don’t sweat the budget!
Budgets can be a tough topic to discuss. We help you dictate what that budget should be by first learning about your design criteria and the materials you would like used in your custom piece. We work with ALL budget sizes. We just ask that your expectations meet your budget.
For example, we cannot magically make a $1,000 project $500. Much of the budget will cover the materials and quality. What we do specialize in, is getting you the most for your budget.
5. We will keep you informed on your order status.
Every order at Solari & Co. comes with your own personal project manager. Sometimes during a custom project, there may be a period of time where you do not hear from us. DO NOT PANIC! When we need information, we reach out on our project thread that we create for you. This can be via text or e-mail. We employ this process so you do not need to request a “status update.” Even with our huge volume of orders, we always make sure to keep in touch and meet our project deadlines. So sit back, relax and know that no matter what you hire us to do. We’ve got you covered.